Terms of Service

1. Agreement to Terms

By accessing and using Squalto's AI-first WhatsApp & RCS engagement platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Squalto provides an AI-powered conversational platform that enables businesses to:

• Send and receive messages via WhatsApp Business API
• Create and deploy AI chatbots
• Utilize RCS (Rich Communication Services) messaging
• Manage multi-channel customer conversations
• Access analytics and reporting tools

3. Account Registration & Eligibility

3.1 Account Requirements

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining account security
• One person or legal entity may maintain only one account

3.2 Business Use

Our Service is intended for legitimate business use only. You must comply with all applicable laws, regulations, and third-party terms (including WhatsApp Business Policy and Google RCS Business Messaging Guidelines).

4. Acceptable Use Policy

You agree NOT to use our Service to:

• Send spam, unsolicited messages, or promotional content without consent
• Violate any laws, regulations, or third-party rights
• Transmit harmful, malicious, or illegal content
• Impersonate others or provide false information
• Attempt to hack, reverse engineer, or compromise our systems
• Use our Service for any fraudulent or abusive activities
• Send messages that contain hate speech, harassment, or threats

5. Subscription Plans & Billing

5.1 Pricing

• Current pricing is available on our website
• Prices are subject to change with 30 days notice
• Additional charges may apply for premium features
• WhatsApp and RCS message costs are charged separately

5.2 Payment Terms

• Subscription fees are billed in advance on a monthly/annual basis
• All fees are non-refundable except as required by law
• Failed payments may result in service suspension
• You are responsible for all applicable taxes

6. Data & Privacy

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which includes:

• How we collect, use, and protect your data
• Your rights regarding your personal information
• Our security measures and compliance standards
• Data retention and deletion policies

7. Intellectual Property

7.1 Our Rights

Squalto owns all rights to the platform, including software, algorithms, trademarks, and content. You may not copy, modify, or distribute our proprietary technology.

7.2 Your Content

You retain ownership of your content and data. By using our Service, you grant us a license to process your content solely for providing our services.

8. Service Level Agreement

9. Third-Party Services

Our platform integrates with third-party services including:

• WhatsApp Business API (subject to WhatsApp Business Policy)
• Google RCS Business Messaging (subject to Google's terms)
• Payment processors and banking partners
• Analytics and monitoring services

10. Limitation of Liability

To the maximum extent permitted by law, Squalto shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

11. Termination

11.1 By You

You may terminate your account at any time by contacting our support team or through your account settings.

11.2 By Us

We may suspend or terminate your account for violation of these terms, non-payment, or if required by law. We will provide reasonable notice when possible.

12. Dispute Resolution

Any disputes arising from these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in English and shall take place in Delaware, USA.

13. Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of the Service after changes indicates acceptance of the new terms.

14. Contact Information