Privacy Policy

1. Introduction

At Squalto ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-first WhatsApp & RCS engagement platform.

2. Information We Collect

2.1 Personal Information

• Account information (name, email address, phone number)
• Business information (company name, website, industry)
• Billing information (payment details, billing address)
• Contact preferences and communication settings

2.2 Usage Information

• Platform usage statistics and analytics
• Message content and conversation data (for service delivery)
• API usage logs and technical information
• Device information and browser details

2.3 Customer Data

We process customer conversation data and contact information on behalf of our clients to provide messaging services through WhatsApp Business API, RCS, and SMS channels.

3. How We Use Your Information

• Provide and maintain our messaging platform services
• Process transactions and manage billing
• Improve our AI algorithms and platform features
• Send service notifications and updates
• Provide customer support and technical assistance
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Security & Protection

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• End-to-end encryption for message content
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Role-based access controls and authentication
• Data backup and disaster recovery procedures

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• With trusted service providers who assist in platform operations
• To protect our rights, property, or safety
• In connection with a business transaction (merger, acquisition)

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Port your data to another service
• Restrict processing of your information
• Object to certain processing activities

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure. Message data is retained according to our data retention policy and your specific requirements.

9. Compliance

Our privacy practices comply with applicable data protection laws including GDPR (General Data Protection Regulation), India's DPDP Act (Digital Personal Data Protection Act), CCPA (California Consumer Privacy Act), and other relevant privacy regulations.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.