Customers want to message your business the way they message friends. A shared WhatsApp inbox lets a whole team deliver that experience from a single number.
The problem with a phone
The WhatsApp Business App ties a number to one device. Only one person can reply, history is trapped, and nothing scales.
How a shared inbox works
With the API, inbound messages flow into a web inbox where every agent sees conversations threaded by customer, updated in real time, with read state synced across the team.
Features that matter
- Real-time updates so two agents never collide.
- Conversation history for full context.
- Mark-as-read and assignment to keep the queue tidy.
- Templates for fast, consistent replies.
The payoff
Faster first responses, consistent answers, and happier customers — without juggling phones or losing history.
Get started with Squalto
Squalto gives you everything you need to grow on the WhatsApp Business API — onboarding in minutes, AI-assisted templates, bulk campaigns, a shared team inbox, audience segmentation, and delivery analytics. Connect your number for free and send your first message today.
